OptiSolutions

Management Portal

Help Desk

Manage support tickets and client requests

Open Tickets
2

Awaiting assignment

In Progress
2

Being worked on

Resolved Today
0

Completed tickets

Avg Response Time
1.2h

Under SLA target

Support Tickets
Showing 5 of 5 tickets
TicketClientAssigneeStatusPrioritySLALast UpdateActions
TK-001
Email server connectivity issues
Email
Acme Corp
John Doe
SJSarah Johnson
In Progress
High
On Track
2024-01-08 14:30
TK-002
Printer not connecting to network
Hardware
Tech Solutions Inc
Jane Smith
MDMike Davis
Open
Medium
At Risk
2024-01-08 10:15
TK-003
VPN access issues for remote workers
Network
Global Industries
Bob Wilson
SJSarah Johnson
Resolved
High
Met
2024-01-07 15:30
TK-004
Software installation request - Adobe Creative Suite
Software
StartupXYZ
Alice Brown
TCTom Chen
Open
Low
On Track
2024-01-07 09:10
TK-005
Server maintenance - Database backup failure
Server
Manufacturing Co
David Lee
MDMike Davis
In Progress
High
On Track
2024-01-08 12:45