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OptiSolutions

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Acme Corporation
Premium Support Plan
All Systems Operational
2 open tickets • Next maintenance: Jan 10

Dashboard

Welcome back, John. Here's what's happening with your IT services.

Open Tickets
2

1 in progress

Avg Response Time
1.2h

This month

Resolved This Month
12

98% satisfaction

System Uptime
99.8%

Last 30 days

Recent Support Tickets
Your latest support requests and their status
TK-001
High

Email server connectivity issues

Assigned to: John SmithUpdated: 2024-01-08 14:30
In Progress
TK-002
Medium

Printer not connecting to network

Assigned to: Sarah JohnsonUpdated: 2024-01-07 16:45
Open
TK-003
Low

Software installation request

Assigned to: Mike DavisUpdated: 2024-01-07 10:15
Resolved
Service Status
Current status of your IT services

Email Services

Operational
99.9% uptime

Network Infrastructure

Operational
99.8% uptime

Cloud Services

Maintenance
98.5% uptime

Security Systems

Operational
100% uptime
Service Announcements
Important updates and scheduled maintenance

Scheduled Maintenance - Cloud Services

Planned maintenance window for cloud infrastructure upgrades.

2024-01-10

New Knowledge Base Articles

We've added new self-help articles for common software issues.

2024-01-08

Quick Actions
Quick access to support and services